Case study: control testing module rollout for a regulated enterprise client.
Client context
Control tests tracked in spreadsheets; findings lost linkage to risks.
Second line challenged repeat observations without trend visibility.
Problems encountered
Test samples inconsistent; evidence stored on personal drives.
Remediation owners unclear when tests failed near quarter end.
Our approach
Implemented scheduled tests with templates per control type.
Findings auto-created with severity from risk linkage.
Dashboards for second line highlighted overdue remediations.
Implementation measures
Imported two years of historical tests with source tags.
Integrated email notifications with digest throttling to avoid alert fatigue.
API read access for GRC data warehouse nightly.
Technical challenges
Large attachments required object storage offload with metadata in app DB.
Role model tuned so testers could not approve own results.
Outcomes
Repeat audit observations on control testing closed.
Remediation overdue rate dropped within two cycles.
Risk committee packs included trend charts without manual charting.
Intelligence Holdco view
Control testing software must be easy for first line or adoption will revert to spreadsheets secretly.
Client identity and technical environment details are anonymised. Outcomes describe operational improvements—not securities performance.
Collaboration model
Joint steering committees met fortnightly with decision logs published within twenty-four hours.
Product owners from the client had direct access to backlog prioritisation workshops.
Lessons retained
Playbooks updated after go-live incorporated lessons from hypercare tickets.
Internal Holdco knowledge base entries anonymised for future proposals.
Risk management during delivery
Delivery risks—vendor delay, key illness, environment access—tracked in RAID logs shared with steering committee.
Knowledge transfer metrics
Training attendance and runbook exercises measured before hypercare sign-off.
Post-go-live support
Thirty-day hypercare included standard; extension priced in change requests if needed.
Extended outcomes analysis
Control owners received calendar integration for test due dates—missed tests declined in first quarter post go-live.
Findings linked to remediation owners improved closure rates versus prior spreadsheet tracking.
Control testing discipline
Owners received integrated calendar invites; overdue tests escalated to control owners’ managers per client policy.
Findings linked to remediation SLAs improved closure velocity versus spreadsheet tracking.
Next steps
Email connect@intelligenceholdco.com or use Request a proposal for a scoped discussion.
Include deployment constraints, user counts, integration inventory, and assurance timelines with your enquiry.
Material on this website is general information about Intelligence Holdco enterprise software and services. It is not financial product advice, a securities offer, or a binding procurement commitment.